Return & Refund Policy

By 2 Coffee values customer satisfaction and strives to provide an excellent buying experience. If there is a quality issue, the product has expired, packaging defect and hence item is damaged or a wrong product is delivered, in such a situation you may please send us an email or call on our customer care number stating the details of your concern. While sending the details, please ensure to share the following details:
1) order number
2) the item name/s,
3) picture of the product in respect of which the concern has been raised and
4) description of the problem.

Please note, any such concern is shared with us within twenty-four (24) hours from the time the order has been delivered to your address. We shall endeavor to attend to your concern and revert with our feedback on the same at our earliest. Kindly note, complaints received beyond twenty-four (24) hours of delivery, shall not be entertained.

We can be contacted at by2coffee.padukone@gmail.com or call us on (+91) 95353 68212 between 9 am to 6 pm on all 7 (seven) days of the week. If your concern is found to be valid, we shall instruct you on how and where to send your package.

Once we receive your return package, we will acknowledge its arrival. After receiving the package, we will inspect the product. If the issue you raised is found to be valid after the inspection, we will send a replacement to the shipping address listed in your order. Please note, we do not offer refunds; only product replacements will be provided if your concern is confirmed to be valid.

If you have not received the delivery of your order but have received an intimation by email and/or SMS that your order has been delivered, you may please send us an email or call our customer care number within twenty-four (24) hours of receiving such intimation. Your concern shall be looked into and after ascertaining the genuineness of the concern, our team shall deal with the same appropriately.

Contact Details: Email us at by2coffee.padukone@gmail.com or Call us at (+91) 95353 68212